Position Overview

Ultimate Staffing Services is actively seeking a temporary Consumer Relations Representative to join a dynamic team in California. This position will be 100% onsite at the Corporate office in Costa Mesa, offering an exciting opportunity for those with expertise in the tire industry. The role is temporary, lasting 3-4 months, and provides a chance to work in a fast-paced, customer-focused environment.

Responsibilities

• Demonstrate a strong understanding of the product line, including features, benefits, warranties, sizing, and applications.
• Provide consumers, retailers, and dealers with a high level of service by responding to warranty claims-related complaints and inquiries.
• Offer warranty information, advice, and assistance according to department guidelines.
• Promote consumer satisfaction through the prompt resolution of disputes or warranty claims.
• Maintain complete records of all dealings with consumers by accurate entries into the Consumer Relations Management (CRM) system.
• Recommend adjustment policy credits according to department guidelines and initiate appropriate action to retrieve claim tires.
• Inform internal inspectors, dealers, and distributors of all adjustment authorizations and specific details needed to complete adjustments.
• Perform other duties as assigned.

Qualifications

• Strong conflict resolution and customer service skills with excellent written and verbal communication abilities.
• Effective writing skills and telephone etiquette, with a sense of urgency and a professional attitude.
• Strong knowledge of SAP, especially in EDI processing, and Salesforce.com CRM system.
• Ability to respond to high-volume calls and emails.
• Ability to follow company policies and safety guidelines.

Required Work Hours

Monday to Friday, 7:00 AM - 4:00 PM

Benefits

Minimum pay is $22 per hour.

Additional Details

This is an excellent opportunity for individuals with a passion for customer service and expertise in the tire industry. Please apply to become part of a team that values professionalism and consumer satisfaction.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.